ECC Tours

Touring an emergency communications center (ECC) is a great way to view first-hand how other communication centers operate on a day-to-day basis. Sign-up is on a first-come first-serve basis and will be available on the day of the tour at the Information Booth in the lobby of the Baltimore Convention Center. Space for each tour is limited to the first 50 registrants.

All tours depart from/return to the Baltimore Convention Center, Pratt Street Lobby Entrance.

Information to know before signing up:

  • You may only sign up yourself and not others for the tour.
  • A photo id is required to sign up.
Date ECC & Location Depart Return
Saturday, Aug. 10 Maryland Institute for Emergency Medical Services Systems/ Systems Communications Center (MIEMSS SYSCOM)

Sponsored by

4:00 p.m. 5:30 p.m.
Sunday, Aug. 11 Prince George’s County Public Safety Communications

Sponsored by

12:30 p.m. 2:30 p.m.
Monday, Aug. 12 Baltimore County 9-1-1 Center

Sponsored by

4:00 p.m. 6:00 p.m.
Tuesday, Aug. 13 Baltimore City 9-1-1 Center

Sponsored by

12:00 p.m. 2:00 p.m.
Wednesday, Aug. 14 Baltimore City 9-1-1 Center

Sponsored by

3:00 p.m. 5:00 p.m.

 


 
 

About the Centers

Maryland Institute for Emergency Medical Services Systems/Systems Communications Center (Miemss Syscom)
The MIEMSS Statewide Communications System is a complex network that provides communications among ambulances, medevac helicopters, dispatch centers, hospital emergency departments, trauma centers, specialty referral centers and law enforcement. MIEMSS’ highly integrated communications system has been cited as a model for the nation. The communications system includes the Emergency Medical Resource Center (EMRC). The EMRC medical channel radio communications system links EMS providers in the field with hospital-based medical consultation. The EMRC operator receives calls from EMS providers in the field, directs the provider to the appropriate med-channel and establishes a patch to the appropriate medical facility. The system also includes SYSCOM Helicopter Communications. All medevac helicopters transporting patients to/from medical facilities within Maryland are required to communicate with SYSCOM.
 
 
Prince George’s County Public Safety Communications
When citizens, residents and visitors in Prince George’s County need police, fire, EMS or sheriff assistance, they call the professional men and women working in Prince George’s County Public Safety Communications. More than 200 civilian personnel working together as 9-1-1 call takers, law enforcement and fire/EMS dispatchers, trainers, supervisors, FOIA/ MPIA processors, administrators, managers, technical staff and radio communication specialists process over 1,500,000 telephone calls through the 9-1-1 center. In March 2012, the International Academy of Emergency Dispatch (IAED) designated Prince George’s County Public Safety Communications 9-1-1 Center a Triple Accredited Center of Excellence (Tri-ACE). With its continued re-accreditation again in 2019, Prince George’s County sustains IAED’s rigorous accreditation criteria and retains this prestigious recognition. Triple accreditation tells our public safety partners and residents that the our personnel are properly trained, effective and efficient in providing assistance to citizens in need of police, fire and EMS services.
 
 
Baltimore County 9-1-1 Center
Baltimore County is the third largest county in Maryland covering 682 square miles and consisting of a population of more than 800,000 people. The Baltimore County 9-1-1 Center is one of the largest ECCs in Maryland. It operates as a separate agency from the police and fire departments and is staffed by over 200 civilian employees. It is a consolidated center and receives an average of 2,200 calls a day for police, fire and medical service.
 
 
Baltimore City 9-1-1
Baltimore City 9-1-1 is a multi-agency coordination and communications center and is the busiest ECC in the state of Maryland. Baltimore City 9-1-1 handles over 1.4 million emergency calls each year and has multiple agencies and hundreds of personnel that coordinate every day, including 9-1-1, fire, police, 3-1-1, IT, school police and public works. The 3-1-1 nonemergency unit was added in 1996 and was the first 3-1-1 call center in the U.S. In 2002, 3-1-1 expanded to include city services and general information calls and handles over 1 million calls each year. Our history includes almost 130 years of saving lives and getting police, fire and medical help to citizens and visitors of Baltimore City. Today, Baltimore’s public safety professionals use state of the art (NextGen ready) telephone and dispatch equipment, are dedicated to the profession, and are ready and excited for the future of 9-1-1.