Career Advancement Center

Take advantage of these career enhancement sessions that will help you take charge of your career and grow professionally.

The Career Advancement Center is open all APCO 2019 registered attendees. Use this opportunity to engage in discussions with experts on topics critical to professional development.

CEUs can be earned for sessions in the Career Advancement Center.


Monday, August 12
10:30 a.m. – 11:30 p.m. How to Advance in the Workplace Without a Degree
Rhonda Harper, RPL, CPE
Communications Administrator, Independence Police Department, Independence, MO

Have you wanted to advance but you feel it’s hopeless without a degree? Don’t despair, there are alternatives that employers are seeking. The question is, how do you get there? Come sit down with us as we discuss how to advance in the workplace without a degree!
11:45 a.m. – 12:45 p.m. Combatting Unconscious Bias
Beth English, ENP
Program Manager, HigherGround Training, PSAP QA/QI Program

You have unconscious biases, we all do. But how do you keep those biases from affecting how you deal with others? Learn how to determine what those biases are and see what you can do to combat them, so they don’t have a negative effect on your career.
1:00 p.m. – 2:00 p.m. Transitioning From ECCs to the Private Sector
Tracy Eldridge
Public Safety, Community Engagement Manager for RapidSOS

Have you ever thought? “I can’t leave, it will be like starting over!” If you have ever contemplated working in the commercial sector, this session will give you the understanding and confidence you may not even know you are looking for to make the transition from the ECC to the private sector. Your instructor will share her thoughts and experience on leaving the ECC after 20 committed years. In addition, she will share important tips to keep in mind as you make the transition, how to overcome the challenges and most importantly, how to celebrate the accomplishments of saving lives in a much different way.
2:15 p.m. – 3:15 p.m. Motivating Tenured Employees
Stephen Martini, ENP
Director, Williamson County Department of Emergency Communications, Franklin, TN

Are you spending 80% of your time focused on 20% of your staff? If your comm center is like most workplaces, 10% of your employees are highly engaged and 10% are highly disengaged. Come learn how to motivate the middle to become assets for your agency.
3:30 p.m. – 4:30 p.m. How to Deal with Negativity and Improve Morale in the Workplace
Melisa Alterio, RPL
911 Communications Director, Roswell Police Department, Roswell, GA

Spend an hour that could completely change the culture and future of your agency. Morale in a communications center drives staff happiness, retention, recruitment, success and longevity. After attending conference sessions, and exposure to dozens of centers across the country, our team banded together and launched an initiative to improve our mental and physical health. From happy lights to virtual 5K’s to peer support – we will look at a modern day hit list for increasing your team’s morale from the inside out.
Tuesday, August 13
10:30 a.m. – 11:30 a.m. Managing Emotions in the Workplace: Strategies for Success
Tracy Eldridge
Public Safety Community Engagement Manager, RapidSOS

“He makes me so mad!” “She made me feel horrible!” Have you ever said something like this; have you ever placed blame on others for the way someone made you feel? If so, you are not alone, but did you know the person responsible for how you feel is you? In this session we will learn how to better manage emotions, how to deal with various personalities types, especially the difficult ones, and how to become aware of the limitations of expectations. By incorporating these strategies those in the ECC will be able to reduce stress and strengthen professional
11:45 a.m. – 12:45 p.m. Preparing for a Promotion: An Everyday Event
Robbie McCormick – BAS, MSE
Training & Development Coordinator, Tarrant County 9-1-1 District

Does preparing for a promotion start only after a promotional opportunity is posted? Preparing for promotion begins from the first day of your employment. This session will look at all the various opportunities to promote ourselves in a positive way during our tenure.
1:00 p.m. – 2:00 p.m. Basic Principles for Successful Growth and Leadership
Melissa Alterio, RPL
911 Director, Roswell Police Department, Roswell, GA

In this session, attendees will learn basic leadership responsibilities and roles, effective leadership principles, and the importance of vision in a leadership role. In addition, emphasis will be placed on self-reflection and growth, customer focused leadership, and teamwork.
2:15 p.m. – 3:15 p.m. Interviewing Skills: What to Say and What Not to Say During an Interview
Joell Kight, CPE
Communications Manager, Fauquier County Sheriff’s Office, Fauquier County, VA

Looking for a promotion? Want to secure a new career?  How do you do it? Which resume design is the best?  How do you interview with confidence? This session will give you tools to help you reach your goals and guide you on what to say and what not to say during an interview.

Download the presentation.