Professional Development Sessions

Your Educational Guide to APCO 2019

Welcome to your educational experience led by APCO. Through a very rigorous process, our sessions are selected from the best and brightest in our industry in various subject matters. APCO strives to provide you with an educational experience unparalleled to any other industry-related event. In doing so, we will help you become more knowledgeable in your field, more valuable to your agency and co-workers, and better equipped with the latest tools to keep our communities and the public safe.

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Professional Development Tracks for APCO 2019
All professional development sessions are in the Baltimore Convention Center (BCC), Level 300.

Communications Center Management
BCC, Room 322-323
Sessions will enable managers to create a powerful impact on their employees and their agency by focusing on issues directly related to operating a communications center and mentoring.
Cutting Edge Developments
BCC, Room 321
Cultivated by APCO staff, these sessions will cover the most relevant and impactful developments in public safety communications including perspectives from senior policy-makers from the federal government and leaders in our rapidly evolving industry.
Cybersecurity for Public Safety Communications
BCC, Room 337-338
Cybersecurity is an existing and rapidly evolving threat to ECCs and public safety communications networks. This track will cover multiple aspects of cybersecurity, such as training and cyber “etiquette;” available resources; and tips for preparing for, preventing, preventing, mitigating, and recovering from cyber threats and attacks.
Emergency Preparedness, Response & Situational Awareness
BCC, Room 327-329
The sessions within this track are designed to address the operational planning needed to prepare communication centers and first responders for an unexpected and expanding emergency event. Discussions include operational responses to major events.
New this year! FirstNet: Transforming the Future of Emergency Communications
BCC, Room 324
Leaders from the FirstNet Authority, the public safety community and industry come together to discuss how advancements in public safety broadband are transforming emergency communications and helping protect communities nationwide.
Frontline Telecommunicator
BCC, Room 339-342
These sessions will focus on subjects that are relevant to frontline telecommunicators including procedures related to answering 9-1-1 calls, dispatching public safety units; and physical/emotional health and wellness.
Industry Products and Tools
BCC, Room 347-348
Sessions in this track will showcase vendor demonstrations on their latest product or tool and how it is applicable to the industry.
Leadership Development
BCC, Room 314-317
The sessions within this track will focus on developing leadership skills that every successful person needs to possess, both operationally and technically. Participants will learn the tools and techniques to enhance their personal performance and become a great leader.
NG9-1-1 and Emerging Technologies
BCC, Room 301-303
The sessions in this track will cover how next generation, broadband and other new technologies will impact 9-1-1 operations and emergency response.
Radio and Wireless Communications Technologies
BCC, Room 343-344
This track is dedicated to current and future trends in land mobile radio, wireless, and broadband networks and devices, as well as spectrum management and licensing issues.

Repeat sessions will be held in Room 318 of the Baltimore Convention Center (BCC)