Dates: August 9-10, 2019; 8:00 a.m. – 5:00 p.m.
Location: TBD
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Session Description:
A comprehensive quality program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful quality program will require a systematic approach. This course will provide the necessary insight so that the proper tools and methodologies can be employed to make the Quality Program a vital and useful part of your organization.

Topics include:

• Quality
• Quality Planning and Methodologies
• Standards and Liability in Quality Programs
• Building a Performance Evaluation Program
• Feedback and Coaching
• Surveys and Analysis

Class lecture is supplemented by practical exercises that help students apply the lessons to their own agency. Students not only learn about a Quality Program, but also learn how to implement the program within their agency.

Prerequisites:
Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the quality assurance/quality improvement within their agency.

Cost:  $329.00 *
* APCO Full, Associate and Commercial Members receive a $20 discount.

Location: TBD
Download PDF Flyer
Session Description: